CareNext

Smarter, Seamless Healthcare at Your Fingertips

Duration

Role

Skills

Tools

UI/UX & Product Designer

March 24 - May 23

Research & Analysis
Ideation & Concepting.
Interaction & Visual Design
Brand Design

Figma, Notion, Miro
Photoshop, Canva

Managing medicines and healthcare appointments can be stressful—users often face stock issues, unclear pricing, and delayed appointments. CareNext was created to solve these challenges, offering real-time medicine availability, live delivery tracking, detailed medicine information, and an intuitive appointment booking system, making healthcare simple, transparent, and accessible.

Introduction

Project Overview

Why CareNext?

CareNext was created to fix issues in existing apps like stock inaccuracies, poor tracking, limited payments, and confusing bookings.

Why this application?

It provides real-time updates, complete medicine info, easy payments, simple appointment booking, and location-based search for a seamless healthcare experience.

Goal of CareNext

The primary goal of CareNext is to create a seamless, reliable, and user-centered healthcare experience. It aims to solve key challenges users face in existing pharmacy and healthcare apps, such as inaccurate medicine stock, lack of real-time delivery tracking, incomplete medicine information, limited payment options, and confusing appointment booking. CareNext empowers users to order medicines confidently, track deliveries in real-time, access detailed medicine and doctor information, and book appointments efficiently, all within a single, intuitive platform.

Problems Statement

  • Outdated or inaccurate medicine stock information

  • No real-time delivery tracking for orders

  • Limited payment methods and poor insurance integration

  • Incomplete or unclear medicine details, reducing user trust

  • No medicine authenticity verification

  • Lack of user reviews and ratings for medicines and pharmacies

  • Confusing and inefficient appointment booking flow

  • Unclear consultation pricing and hidden fees

  • Difficult rescheduling and cancellation process

  • No alerts for appointment delays or cancellations

  • Absence of location-based search for nearby doctors and pharmacies

  • Overall poor accessibility and low user satisfaction

  • Real-time inventory updates to avoid out-of-stock issues

  • Live delivery tracking for full order visibility

  • Multiple payment options with insurance support

  • Complete medicine details, including dosage, side effects, and alternatives

  • Medicine authenticity verification for increased trust

  • User reviews and ratings for informed decision-making

  • Simplified appointment booking with clear consultation pricing

  • Easy rescheduling and cancellation flow

  • Instant alerts for appointment delays or cancellations

  • Location-based search for nearby doctors and pharmacies

  • Focus on reliability, transparency, and user convenience

  • Seamless and user-friendly end-to-end healthcare experience

Approach

Design Process

Competitive Analysis

Interview Questions

Empathy Map

User Persona

Card Sorting

Designing CareNext was a journey of understanding real user struggles with medicines and healthcare appointments. I discovered how much users value trust, transparency, and simplicity, from accurate stock updates to clear appointment alerts. Iterating through wireframes, prototypes, and user feedback taught me the power of testing and refining workflows. Balancing multiple features without overwhelming users became a key lesson, and by the end, I realized that thoughtful UX can truly make healthcare seamless and stress-free.

What I Learned